Every day, millions of Canadians have some sort of encounter with the healthcare system. Many benefit tremendously from the hard work of experienced, dedicated professionals. But it is increasingly clear that many don’t get the quality of care they need and deserve.
The Canadian Health Services Research Foundation is responding to the increased understanding of the importance of quality with this Building the Case for Quality initiative, an initiative that also aims to promote knowledge exchange in the Foundation's managing for quality and safety theme area.
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"If we really want to know what people are doing we have to measure it…" "The reality is we didn’t find there was a group of bad doctors … we found human nature. We found variability in practice which is both encouraging and concerning." "I’ve personally sat on quality improvement, quality assurance committees for quite some time and I think that one of the challenges they have, in every single group who comes to present says the same thing: they can’t get the information." "We’ve paid much more attention to how much service people are getting rather than whether it’s properly organized to deliver them high quality care." "We have a lot of really dedicated people, trying their best, but we don’t have a system that is organized in a way that delivers the best possible quality of care." |
| Quality Conversations | Quality Improvement Stories | ||||||
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Researchers, decision makers and other healthcare experts speak to writer and editor Jane Coutts about ways to improve quality in Canada’s healthcare system.
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These quality improvement stories show how to improve quality at every level in healthcare. |
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